Terms & Conditions


  1. General

1.1 The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Scandinavian Embassy/SE:wardrobe (“SE”, “us ” or “we”), at the Scandinavian Embassy/SE: wardrobe website or mobile website.

1.2 By using www.sewardrobe.nl or www.scandinavianembassy.nl and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please read our Terms and Conditions carefully before placing any orders on www.sewardrobe.nl or www.scandinavianembassy.nl.

1.3 In order to shop on www.sewardrobe.nl or www.scandinavianembassy.nl, you must be at least 18 years old and not under guardianship.

1.4 The Scandinavian Embassy/ SE: wardrobe website only offers products that we have in stock and that are published on www.sewardrobe.nl or www.scandinavianembassy.nl. The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.

1.5 We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on www.sewardrobe.nl or www.scandinavianembassy.nl at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.

 

     2. Prices, delivery charges and customs

 2.1 The prices displayed on www.sewardrobe.nl or www.scandinavianembassy.nl include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

2.2 The delivery charge for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

2.3 Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. Any customs duties, taxes (including but not limited to VAT if applicable), penalties, storage charges or other expenses that incurs as a result of the actions of customs or other governmental authorities or your failure and/or the receiver's failure to provide proper documentation and/or to obtain the required licence or permit will be charged to you or the receiver of the shipment. 

 

  1. Ordering/conclusion of contract

3.1 Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know as soon at the earliest chance. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.

 

  1. Delivery

4.1 Scandinavian Embassy/SE: wardrobe will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavour to deliver your order to a residential address, post office or pick -up location. Please note, we only ship to home or office addresses and not to P.O. box addresses.

4.2 Scandinavian Embassy/SE: wardrobe will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 2 – 10 working days (Monday – Friday) from the time of placing the order. Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within a thirty day window from placing the order. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.

4.3 Before you place your order, you will be informed of the expected delivery details. Shipping fees will be displayed at the checkout. If you have given us your email address, you will receive a confirmation with your expected delivery details.

4.4 If your order does not arrive by the scheduled date, please contact our Customer Service team at help@sewardrobe.nl.

 

  1. Withdrawal of order

5.1 You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.

5.2 If you wish to cancel or return your order, please provide us with notice in writing via email to our Customer Service team help@sewardrobe.nl. It must be sent within the 14 day period as outlined in section 5.1 above. After this, you then have an additional 14 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment. We will do this as soon as possible! At the latest, the refund will be given within 14 days of receiving your notice of cancellation, as long as we have received the items or evidence of you having sent them back. Another payment method may be used for the refund, provided that you consent to such change. This will not generate any additional charges.

5.3 If the item you have received is faulty, please notify our Customer Service team help@sewardrobe.nl as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund. The provisions outlined herein do not limit any applicable statutory rights.

 

  1. Returns

6.1 Scandinavian Embassy/SE: wardrobe guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and its packaging with care - please return items undamaged and unused, with all Scandinavian Embassy/SE: wardrobe labels and tags intact. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on).

6.2 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

6.3 To return your product, you should mail your product to: Scandinavian Embassy, Sarphatipark 34, 1072 PB Amsterdam NL. Please remember that financial responsibility for the return is yours until it reaches us and that we do not return shipping costs for returns. All items returned should include an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items Scandinavian Embassy/SE: wardrobe will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation (please contact us at help@sewardrobe.nl), provided we have received the items or evidence of you having sent back the items. We suggest that you use the original packaging if possible when posting the returns. Please hand the parcel in at your collection point or post office. You are liable for damage to the garments until we receive them at our warehouse, so in case of a dispute, we recommend that you keep the collection point receipt as proof of postage.

6.4 Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

  1. Our liability

7.1 Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

7.2 Scandinavian Embassy/SE: wardrobe is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

7.3 Our maximum liability to you for any loss or damage arising in connection with your order on the Scandinavian Embassy/SE: wardrobe website shall be limited to the total price of your order.

 

     8. Colours

8.1 We have made every effort to display as accurately as possible the colours and composition of our products that appear on www.sewardrobe.nl or www.scandinavianembassy.nl. If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.

 

    9. Guarantee

9.1 If there are faults or defects in the items that you have purchased from the Scandinavian Embassy/SE: wardrobe website, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay and emailing help@sewardrobe.nl.

 

    10. Severance

10.1 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

 

     11. Ownership of rights

11.1 All intellectual property rights, such as trademarks and copyrights on the Scandinavian Embassy/SE: wardrobe website remain with Scandinavian Embassy/SE: wardrobe. Any use of the Scandinavian Embassy/SE: wardrobe website or its contents, including copying or storing such content in whole or part, other than for your own personal, non -commercial use, is prohibited without the permission of Scandinavian Embassy/SE:wardrobe.

 

     12. Company information

SE: wardrobe is a label of Scandinavian Embassy BV registered in Amsterdam. Scandinavian Embassy BV - Sarphatipark 34, 1072 PB Amsterdam, THE NETHERLANDS. KVK – 57911622, VAT number NL852789257B01.

 

If you have questions, complaints or any concern regarding your online purchase or the website you can email our English speaking customer service team at help@sewardrobe.nl.

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